This policy explains how Wolvaro handles returns, refunds, cancellations, and product issues for furniture orders delivered in the United States, including entryway furniture, bookcases, shelving, wall-mounted kitchen shelves, cabinets, sideboards, and side tables.

Wolvaro offers a voluntary 30-calendar-day return window after delivery. This is our store policy, not a statement that U.S. law provides a universal 14-day right to return online purchases. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

1. Return Window

You may notify us that you want to return an eligible item within 30 calendar days after you receive it. The delivery date is not counted as day one; the period starts the following day. If an order arrives in multiple packages or separate deliveries, the return window starts the day after you receive the last item or package. If the 30th day falls on a Saturday, Sunday, or applicable public holiday, the deadline extends to the next business day.

After notifying us, return the item without undue delay and no later than 14 calendar days after your notice. The deadline is met when you hand the item to the carrier within that period. Keep proof of shipment or collection.

2. How to Request a Return

1. Email openassist@wolvaro.com with a clear statement that you want to return an item.
2. Include your order number, checkout email, the item you want to return, and your contact details. A reason is not required for a standard change-of-mind return.
3. Wait for our team to provide the correct return instructions, return location, prepaid label, or collection arrangement.
4. Pack the furniture and all components securely, including hardware, brackets, screws, and manuals where applicable.
5. Use the return method or carrier arranged or approved by Wolvaro. Keep the tracking number or collection confirmation.

Do not send a return to our mailing address without prior instructions. The operational return location may differ from our contact address, especially for bulky furniture or multi-package orders.

3. Inspection, Packaging, and Value Reduction

You may open the packaging and inspect the furniture as reasonably necessary to check its dimensions, features, finish, stability, and function. Limited assembly needed for that inspection does not automatically make an item ineligible for return.

Please handle the product with reasonable care. Scratches, dents, stains, deformation, holes or cuts, altered finishes, missing parts, damaged hardware, prolonged use, moisture damage, overloading, or improper assembly or disassembly may reduce the product’s value. For wall-mounted shelves or kitchen supports, drilling, cutting, gluing, or permanently modifying brackets may go beyond a reasonable inspection.

Reuse original packaging when reasonably possible, but its absence alone does not automatically invalidate a return. If unavailable, use equivalent protective packaging. Any deduction is limited to a documented, actual loss in value; no fixed penalty or restocking fee applies. Damage to walls or other personal property and disinstallation costs are not return-shipping costs unless caused by a product defect.

4. Custom-Made or Personalized Items

Items made to individual specifications or materially personalized at your request may be excluded from a standard change-of-mind return where permitted by law. Examples include non-catalog dimensions, custom cuts, or finishes and configurations produced specifically for you. Choosing a standard size, finish, or option offered in the catalog does not by itself make an item custom-made. This exclusion does not limit remedies for items that are defective, damaged on arrival, incomplete, or different from the agreed order.

5. Bulky Furniture and Collection

Contact us before moving or shipping furniture that cannot be returned through a standard parcel service. We will explain the collection window, carrier, and preparation requirements. Make the item accessible, safely disassemble it when necessary, include all components, and protect it adequately. Please cooperate with a reasonable collection appointment. You may be responsible for damage or loss in value caused by inadequate storage or packaging.

6. Return Shipping Costs

Wolvaro covers the direct cost of authorized returns and does not charge a restocking fee. We will provide a prepaid label or arrange collection. If you independently choose a different carrier or a service not approved by us, you are responsible for its cost and additional charges, unless we agree otherwise in writing. The carrier may be USPS, DHL Express, UPS, or FedEx, depending on item size, weight, and location.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly. If available, include photos of the product, packaging, and affected parts. These cases are not treated as ordinary change-of-mind returns and do not limit remedies available under applicable law.

7. Shipping Charges and Refunds

Standard shipping is free for orders of $214.99 or more. For orders below $214.99, standard shipping costs $14.99.

For a valid return of an entire order, we refund the product price and the standard outbound shipping charge actually paid. If you chose a more expensive delivery option than the least expensive standard option available, the additional delivery cost is not refunded unless applicable law requires otherwise. For a partial return, we refund the price of the returned items; the original shipping charge is refunded to the extent required by applicable law or where it relates exclusively to returned items.

8. Refund Timing and Method

We will issue an approved refund without undue delay and generally no later than 14 calendar days after we are notified of your return decision. We may hold the refund until we receive the returned goods or you provide evidence that they have been shipped, whichever happens first.

Refunds go to the original payment method unless you expressly agree to another method that does not cost you extra. After issuance, the credit normally appears within 3–5 business days, depending on your bank or payment provider. This posting estimate does not change the deadline for us to issue the refund.

9. Order Cancellation and Delivery Estimates

You may request cancellation before the order ships by emailing openassist@wolvaro.com with your order number. If the order has not been handed to the carrier, we will cancel it and refund the original payment method. After shipment, use the return procedure above.

• Order preparation: usually 1–3 business days.
• Estimated delivery: usually 5–11 business days.

These are estimates and do not change the return period, which begins after physical delivery of the last item or package.

10. Applicable Consumer Rights

This policy is intended for orders delivered in the United States. Consumer rights may vary by state and purchase circumstances. Nothing here waives or limits a warranty, remedy, or protection that cannot legally be waived under applicable federal or state law. If a mandatory legal requirement conflicts with this policy, the legal requirement applies.

11. Contact Wolvaro

For return requests, cancellations, or refund questions, contact Wolvaro Customer Care: