Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. What products does Wolvaro offer?
Wolvaro is an independent brand specializing in furniture and accessories for home organization. The assortment includes entryway furniture, bookshelves and racks, kitchen shelves and wall mounts, cabinets, sideboards, and side tables. Dimensions, materials, finishes, package contents, and assembly requirements are indicated on each individual product page.
2. How do I verify dimensions and space compatibility?
Before ordering, compare the stated dimensions with the available space, considering doors, hallways, stairs, elevators, baseboards, and clearance areas. Images help in understanding shape and proportions, but the numerical dimensions are the primary reference. For wall-mounted items, you must also verify the type, condition, and load-bearing capacity of the installation surface.
3. Can colors and finishes differ from the images?
Photographs are taken to represent the product as accurately as possible. Slight variations may depend on lighting, screen settings, wood grain, or normal production differences. If the received product shows a substantial difference from the description, please contact support and attach clear photographs.
4. Do the products require assembly?
The need for assembly is specified on the product page. When required, the package contains the listed components and the instructions available for that model. Before starting, check that the parts are complete and intact. For tall furniture, shelves, or wall-mounted elements, follow the safety guidelines and use wall fixings suitable for your wall type. Universal wall plugs should not be considered included unless expressly stated.
5. How are prices, taxes, and costs indicated?
Prices are in euros and include applicable taxes. Beyond any shipping cost shown before order confirmation, Wolvaro does not apply any hidden charges. Available payment methods are displayed during Shopify checkout. Any fees applied directly by your bank or payment provider depend on your relationship with that entity.
6. How much is shipping?
For orders of 214.99 € or more, shipping is free. For orders under 214.99 €, the cost is 14.99 €. The threshold is calculated based on the value of the products in the order. The applicable amount appears in the summary before payment.
7. What are the preparation and delivery times?
Preparation usually takes 1–3 business days. After handover to the carrier, delivery is estimated at 5–11 business days. The two intervals are distinct, and the total time includes both preparation and transit. Saturdays, Sundays, and holidays are not counted. Weather conditions, carrier issues, incomplete addresses, or access difficulties may affect actual delivery times.
8. Which couriers are used?
Depending on size, weight, destination, and service availability, your order may be handed to USPS, DHL Express, UPS, or FedEx. The choice is made per individual shipment and does not change the price confirmed at checkout. When available, tracking information is provided once the shipment is processed; the first updates may take a few hours to appear.
9. Is it possible to modify or cancel an order?
Requests must be sent as soon as possible to openassist@wolvaro.com, including your order number and the desired change. Wolvaro will check the order status but cannot guarantee changes if preparation or shipping has already begun. If the order can no longer be modified or cancelled, the customer may use the return process described below.
10. What should I do if the package arrives damaged or incomplete?
Check the packaging and contents as soon as possible. In case of damage, missing parts, incorrect items, or obvious signs of impact, please keep the box, labels, and internal materials. Send your order number, a description, and photographs of the package and product to support. A prompt report facilitates the investigation with the carrier without limiting your rights regarding non-conforming products.
11. Is it possible to return a product without stating a reason?
Yes. Customers may notify us of a return within 30 days of delivery, without giving a reason, by identifying the order and item. After notification, the goods must be returned without undue delay and in any case within 14 days. The product may be handled as necessary to verify its nature, characteristics, and functioning; further use, improper assembly, or damage may lead to a reduction in the refund proportional to the loss of value. The original packaging should be reused whenever reasonably possible.
12. Who pays for the return shipping?
For voluntary returns, the direct costs are borne by the customer. If the item is incorrect, damaged upon delivery, or defective, Wolvaro will organize or reimburse the return according to support instructions. For furniture or packages that cannot be returned via standard postal service, the cost varies based on weight, dimensions, and location; you may request an estimate before purchasing or before scheduling the pickup.
13. How do I start a return?
Write to openassist@wolvaro.com within 30 days of delivery, providing your order number, the item, and contact details. Support will communicate the return location and instructions for labeling the package. The product must be packed appropriately for transport. Do not send returns to our administrative address without instructions, as the receiving location may vary depending on the product and logistics management.
14. When will the refund be processed?
After receiving and verifying the return, Wolvaro will confirm the refund to the original payment method. The amount is usually visible within 3–5 business days of confirmation; technical processing times depend on your payment institution. Wolvaro may wait to receive the goods or valid proof of return shipment. For order cancellations, the price and any standard shipping costs paid will be refunded; direct costs for voluntary returns remain excluded.
15. How are defects and non-conformities handled?
Products purchased by consumers are covered by the legal warranty of conformity for at least 2 years from delivery. If an item is defective, does not match the description, or does not perform the stated function, contact Wolvaro with proof of purchase and relevant information. Depending on the case, the solution may be a repair or replacement at no cost; when these remedies are not feasible or appropriate, a price reduction or refund may be applied. Misuse, improper installation, and normal wear and tear do not constitute original defects.
16. How do I contact Wolvaro?
Brand: Wolvaro
E-mail: openassist@wolvaro.com
Phone: +1 325 710 3093
Address: 10802 KINGSPOINT RD APT 403, HOUSTON, TX 77075
Customer service: Monday to Friday, 9:30–17:30. The service is closed on Saturdays, Sundays, and holidays.
In your email, please include your order number and a precise description of your request.